Notice: If your Axis AVHS camera was set up with another service provider before, you may need to contact your original service provider to unregister your camera with the Axis servers.
Specifically, go into your Camera Settings -> System Options -> Advanced -> Plain Config. Then select group RemoteService.
If the Server List variable points to your old service provider's domain even after deleting the camera from their service and resetting your camera, you will need to contact the provider directly to get them to correctly unregister your camera with the Axis servers.
To be set up before getting started on SharpvueCam
- Plug in camera to power and ethernet, or set up on wireless.
- Camera must have a working internet connection. You can check this by going to the network tab in windows and looking for a device such as “Axis <model number> - <MAC Address> or using the Axis IP Utility.
- You can now “one-click” your camera by pressing and holding the number 1 button (if there is more than one button) until the main LED (location varies by camera model) flashes 3-4 times. See diagram for as some models have multiple buttons.
If your axis avhs camera was set up with another service provider before, you may need to contact your original service provider to get them to unregister your camera with the axis servers.
Specifically, go into your camera settings -> system options -> advanced -> plain config. Select group RemoteService. If the Server List variable points to your old service provider's domain even after deleting the camera from their service and resetting your camera, you will need to contact the provider directly to get them to correctly unregister your camera with the axis servers.
- Alternatively, enable AVHS by setting AVHS in TCP/IP settings to “Always on”. The advantage of one click compared to setting AVHS always on is that you never need to log into their camera at all with one click.
Steps required on cloud.sharpvuecam.com
- Add camera of type “Axis”, give it a name.
- Enable AVHS slider.
- Put in the MAC address/Serial Number in the S/N box.
- Put in the OAK OR the root password. Click Next.
- Click Next. If everything worked and you have no error, you should be on the settings screen to customize any settings. Finally click finish to configure their camera and start using it with SharpvueCam.
“It says my OAK and S/N are wrong”: Make sure you input the S/N and OAK exactly as shown on the Axis card supplied with your camera.
“It says my password is wrong”: Make sure you input the root user’s password. Also, the default “pass” will not work to register a camera under any circumstance.
“I sent in OAK and S/N but it says my camera is not connected and to check my connection”: Make sure the camera has internet access and has been one click activated properly or has AVHS set to always on. If the above steps were done and it still isn’t working, make sure the camera is running firmware version 5.4 or greater. If it is, then factory reset the camera and repeat the camera add again. Refer to your Axis documentation on how to factory reset your camera.